"Rather than a temporal ambidexterity approach that advocates linearly focusing on either exploitation or exploration at different time periods, digitization at NH accomplishes both simultaneously"

Heracleous, L. (2023) 'Purpose, digitalization, and scale can address the grand challenge of universal healthcare'. California Management Review.

A few words on the Article
 
In "Purpose, Digitalization, and Scale Can Address the Grand Challenge of Universal Healthcare", Loizos Heracleous discusses how the Indian organization Narayana Health manages the issue of making high-quality healthcare affordable and accessible. The author explores how, by combining a strong organizational purpose, digital innovations, and scaling operations, NH is setting a powerful example.

Narayana Health's founder, Dr. Devi Shetty, focuses on expanding healthcare services through digitalization to cut costs and increase accessibility. Narayana Health's heart surgeries cost about $1,500 (with the goal to reduce the cost further), a fraction of what they cost in other countries, while maintaining superior medical standards. This cost efficiency is achieved through high surgery volumes, which lead the surgeons to learn greatly and improve.
 
Key to Narayana Health's success is its use of digital tools like the Athma and Medha platforms, which optimize various medical and operational processes. These platforms, developed in collaboration with medical professionals, enhance efficiency and allow for real-time data use to improve medical outcomes and reduce mistakes.
 
Narayana Health's model demonstrates that combining digital innovation, purpose-driven leadership, and scale can create systemic changes in healthcare, potentially offering a blueprint for achieving universal healthcare globally​.